Privacy policy
At Tress Essence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit tressessence.in or purchase products such as Multivitamins Hair Boosters Tablets, Hair Growth Serum, Sarv Shrestha Hair Oil, G.O.A.T Shampoo & Conditioner, Purity Shampoo, and more.
Information We Receive From Your Use of the Site
When you use our website or make a purchase, we collect the following information:
- Personal Details: Name, email, phone number, billing and shipping address.
- Payment Information: UPI, credit/debit card details (securely processed through payment gateways).
- Order History: Product purchases, delivery status, and transaction logs.
- Device & Usage Data: IP address, browser type, time spent, pages visited, and interactions for analytical purposes.
- Communication Records: Emails, feedback, queries, and reviews submitted through forms or messages.
How We Use the Information
We use the information we collect for:
- Order Processing & Fulfillment: To deliver products like hair oils, tablets, shampoos, and serums.
- Customer Support: To respond to queries, complaints, or product support requests.
- Personalization: To suggest relevant hair care products based on your interests or purchase history.
- Promotions & Updates: To send marketing emails, offers, or restock alerts (you can opt out anytime).
- Website Improvement: To analyze user behavior and enhance website performance and product offerings.
Sharing and Disclosure of Information
We do not sell or rent your personal data. However, we may share limited information with:
- Trusted Service Providers: Such as shipping companies, payment gateways, email service platforms, or analytics tools.
- Legal Authorities: If required by law, court orders, or in the interest of fraud prevention or safety.
- Business Transfers: If our company or website is merged or sold, your information may be transferred as part of the business assets.
Data Retention
We retain your data:
- As long as your account is active, or as needed to fulfill orders and legal obligations.
- For customer support, tax, and accounting purposes as per regulatory guidelines.
- You may request deletion of your data by contacting us (subject to verification and legal limitations).
Update Your Information
You may:
- Access, update, or correct your personal data through your account.
- Request changes by emailing our support team at contact.tressessence@gmail.com.
Please ensure that your information is accurate to avoid delivery issues or delays.
Children
Tress Essence products and website are not intended for use by children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us their data, please contact us to remove it.
Links to Other Websites
Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We encourage you to read the privacy policies of those websites before interacting with them.
Security
We use appropriate technical and organizational measures to safeguard your personal data, including:
- Secure SSL encryption for transactions
- Restricted access to stored data
- Regular monitoring and updates of website systems
However, no method of transmission over the internet is 100% secure. We urge users to protect their login credentials and notify us of any suspicious activity.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed.
International Users
Our services are primarily targeted at users in India. If you are accessing our site from outside India, you agree to the transfer, processing, and storage of your information in accordance with Indian data protection laws.
If you have any questions about our Privacy Policy or the information practices of the Site, please feel free to contact us at contact.tressessence@gmail.com & +91-9999481878 | 9999481898