Refund Policy
Tress Essence, your satisfaction is our priority. We take great care in ensuring that every product – including our range of Multivitamins Hair Boosters Tablets, Hair Growth Serum, Defender Anti Dandruff Shampoo, Purity Shampoo (Post Hair Transplant), G.O.A.T Shampoo & Conditioner, Sarv Shrestha Hair Oil, and Sarv Shrestha Hair Cleanser Shampoo – is delivered in perfect condition. However, in rare cases where issues arise, our Refund & Cancellation Policy is here to support you.
Wrong Item Delivered
If you receive a product different from what you ordered:
- Notify us within 48 hours of delivery via email at contact.tressessence@gmail.com with your order number and images of the wrong product received.
- Once verified, we’ll arrange a free reverse pickup and send you the correct product at no additional cost.
- The product must be unused and sealed in its original packaging.
Item Damaged
If your order arrives damaged or with tampered packaging:
- Report the issue within 48 hours of receiving your delivery.
- Share clear photos/videos of the damage and outer packaging at contact.tressessence@gmail.com
- After inspection, we’ll provide a replacement or full refund – as per your preference.
- The damaged product must be kept safe until our team inspects or collects it.
Order Cancellation
- Orders can only be cancelled before dispatch. You must contact our support team immediately at contact.tressessence@gmail.com
- Once the order has been shipped, cancellation requests cannot be accepted.
- For prepaid orders cancelled in time, the refund will be processed to the original payment method within 5–7 business days.
Shipping Charges on a Purchase
- Shipping charges are non-refundable unless the product delivered was incorrect or damaged.
- If a return or replacement is due to our error (e.g., wrong or faulty product), we will bear the return shipping costs.
Pricing Information
- All prices displayed on the website are inclusive of taxes and are subject to change without notice.
- If any pricing error or mismatch occurs, we reserve the right to cancel the order and initiate a full refund.
- Promotional discounts and offers may be revised at any time at the sole discretion of Tress Essence.
Important Notes
- Due to the hygiene and personal care nature of our products, we do not accept returns or exchanges unless the product is defective, damaged, or wrongly delivered.
- Products must be returned unused, sealed, and in original packaging to be eligible for a replacement or refund.
- Refunds, once approved, will be processed within 5–7 business days after inspection of the returned product.
Need Help?
For questions related to your order, return eligibility, or cancellations, reach out to us:
Email: contact.tressessence@gmail.com
Phone: +91-9999481878 | 9999481898