Shipping & Returns – Tress Essence ™ Pure Hair Pure Essence

Shipping & Returns

Tress Essence, we are committed to delivering high-quality hair care products like Hair Growth Serum, Multivitamins Hair Boosters Tablets, Defender Anti Dandruff Shampoo, G.O.A.T Shampoo & Conditioner, Purity Shampoo (Post-Transplant), and Sarv Shrestha Hair Oil & Cleanser—with care and on time. Please review our Shipping and Returns Policy below.

Order Handling & Shipping

  • Order Processing Time: All orders are processed within 24–48 business hours (excluding Sundays and public holidays).
  • Shipping Time: Once dispatched, delivery takes 3–7 business days depending on your location within India.
  • You will receive a tracking number via SMS/email once your order is shipped.

Note: Delays may occur during high-demand periods, but we always aim to ship as quickly as possible.

Wrong Item Delivered

If you’ve received a different product than what you ordered:

  • Contact us within 48 hours of delivery at contact.tressessence@gmail.com
  • Provide your Order ID and clear images of the product received.
  • We will verify and arrange a free reverse pickup and dispatch the correct product at no extra cost.
  • The wrong item must be unused, sealed, and in its original condition.

Item Damaged

In the rare event your product arrives damaged:

  • Report the issue within 48 hours of delivery.
  • Email us with photos or videos showing the damage and external packaging.
  • Once approved, we’ll offer a replacement or full refund, depending on your preference.
  • Keep the product and packaging safely until our team confirms the next steps.

Order Cancellation

  • Orders can be cancelled only if they have not yet been shipped.
  • If your order has already been dispatched, it cannot be cancelled.
  • To request a cancellation, email us immediately with your Order ID.
  • For prepaid orders cancelled on time, the refund will be issued to your original payment method within 5–7 business days.

Shipping Charges on a Purchase

  • Standard shipping is free on orders above a certain threshold (displayed at checkout).
  • If shipping charges apply, they are non-refundable unless the return is due to a wrong or damaged item sent by us.
  • In case of a return caused by our error, we will bear the entire shipping and return cost.

Important Note on Hygiene & Product Eligibility

Due to the personal care nature of products like serums, shampoos, oils, conditioners, and tablets:

  • Returns are only accepted if the item is damaged, defective, or incorrect.
  • Products must be returned unused, unopened, and in their original packaging.

Need Assistance?

If you have any questions about our Privacy Policy or the information practices of the Site, please feel free to contact us at contact.tressessence@gmail.com & +91-9999481878 | 9999481898

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